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High Impact Internal Evaluation: A Practitioner's Guide to Evaluating and Consulting Inside Organizations

by Sonnichsen R SAGE Publications, Inc
Pub Date:
11/1999
ISBN:
9780761911531
Format:
Pbk 344 pages
Price:
AU$219.00 NZ$225.22
Product Status: Available in Approx 5 days
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Available as eBook
AU$175.00 | NZ$198.00

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Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.
CONTENTS
Opportunities, Obstacles, and Observations \ Internal Evaluation History and the New Paradigm \ Understanding the Internal Evaluation Context \ Evaluation, Conflict and the Change Process in Organizations \ Understanding Internal Evaluation \ The Craft of Internal Consulting to Organizations \ Designing High Impact Internal Evaluations \ Effective Communication of Evaluation Results \ Establishing, Administering, and Leading an Internal Evaluation Office \ High Impact Internal Evaluation: A Synthesis

Opportunities, Obstacles, and Observations Internal Evaluation History and the New Paradigm Understanding the Internal Evaluation Context Evaluation, Conflict and the Change Process in Organizations Understanding Internal Evaluation The Craft of Internal

"The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations."