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Organizational Crisis Communication: A Multivocal Approach

by Finn Frandsen and Winni Johansen Sage Publications Ltd
Pub Date:
11/2016
ISBN:
9781446297056
Format:
Hb+ 280 pages
Price:
AU$258.00 NZ$255.65
Product Status: Available in Approx 14 days
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Based on the theory of the Rhetorical Arena and the multivocal approach, this guide explores a new perspective on crisis communication, and what happens when external voices start communicating as a crisis breaks out.

Foreword by W. Timothy Coombs
General Introduction
PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION
1: Living in a Crisis Society
2: What Is a Crisis? Definitions and Typologies
3: Crisis Management (I) General Perspectives: From Anticipation to Resilience
4: Crisis Management (II): Staged Approaches: Before, During, and After Crisis
5: Crisis Communication (I): Rhetorical and Text-oriented Approaches
6. Crisis Communication (II): Strategic and Context-oriented Approaches
Chapter 7: The (Inter)Cultural Dimension
PART II: VOICES IN THE ARENA
Chapter 8: The Rhetorical Arena: A New Theoretical Framework
Chapter 9: Consumers and Citizens: Emotions and Social Media
Chapter 10: News Media: Mediatization and Crisis Journalism
Chapter 11: Intermediaries: Trade Associations
Chapter 12: Managers and Employees: Inside the Organization
Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice

Rich with case studies and practical examples, this book is a must read for anyone with an interest in this critical area of management. There is probably no better book and no better team of authors on the subject of crisis communication. Frandsen and Johansen walk the reader through different types of organizational crises, and present their own distinctive arena model of crisis communication that is adept to the current media landscape in which issues emerge and almost over night amplify into full-blown crises for many organizations. Read this book and you will be better able to identify and analyse organizational crises and figure out the right communication response.