Results 1 to 15 of 29

Silver Shades of Grey: Memos for Successful Ageing in the 21st Century

by Kanwaljit Soin Ws Professional
Pub Date:
06/2018
ISBN:
9789813233737
Format:
Pb+ 292 pages

Are you a young person? Middle-aged? Old? It doesn't really matter. Each of us grows older every second. Most of us age without...

  • AU$44.99
  • NZ$43.47
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Power Talk: Insights From Asia's Leading Entrepreneurs

by Suet May Karen Ann Lam Ws Professional
Pub Date:
08/2018
ISBN:
9789813236202
Format:
Pbk 248 pages

  • AU$49.99
  • NZ$47.82
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Understanding Service Consumers

by Jochen Wirtz Ws Professional
Pub Date:
09/2017
ISBN:
9781944659097
Format:
Pbk 56 pages

  • AU$18.99
  • NZ$19.12
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Positioning Services In Competitive Markets

by Jochen Wirtz Ws Professional
Pub Date:
09/2017
ISBN:
9781944659127
Format:
Pbk 50 pages

  • AU$17.99
  • NZ$19.12
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Developing Service Products And Brands

by Jochen Wirtz Ws Professional
Pub Date:
09/2017
ISBN:
9781944659158
Format:
Pbk 54 pages

  • AU$18.99
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Pricing Services And Revenue Management

by Jochen Wirtz Ws Professional
Pub Date:
10/2017
ISBN:
9781944659189
Format:
Pbk 69 pages

  • AU$18.99
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Service Marketing Communications

by Jochen Wirtz Ws Professional
Pub Date:
10/2017
ISBN:
9781944659219
Format:
Pbk 82 pages

  • AU$18.99
  • NZ$19.99
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Designing Customer Service Processes

by Jochen Wirtz Ws Professional
Pub Date:
10/2017
ISBN:
9781944659240
Format:
Pbk 64 pages

  • AU$18.99
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Balancing Capacity And Demand In Service Operations

by Jochen Wirtz Ws Professional
Pub Date:
11/2017
ISBN:
9781944659271
Format:
Pbk 55 pages

  • AU$18.99
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Crafting The Service Environment

by Jochen Wirtz Ws Professional
Pub Date:
11/2017
ISBN:
9781944659301
Format:
Pbk 57 pages

  • AU$18.99
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Managing People For Service Advantage

by Jochen Wirtz Ws Professional
Pub Date:
11/2017
ISBN:
9781944659332
Format:
Pbk 91 pages

  • AU$18.99
  • NZ$19.99
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Managing Customer Relationships And Building Loyalty

by Jochen Wirtz Ws Professional
Pub Date:
11/2017
ISBN:
9781944659363
Format:
Pbk 75 pages

  • AU$18.99
  • NZ$19.99
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Designing Complaint Handling And Service Recovery Strategies

by Jochen Wirtz Ws Professional
Pub Date:
12/2017
ISBN:
9781944659394
Format:
Pbk 72 pages

  • AU$18.99
  • NZ$19.99
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Service Quality And Productivity Management

by Jochen Wirtz Ws Professional
Pub Date:
12/2017
ISBN:
9781944659424
Format:
Pbk 79 pages

  • AU$18.99
  • NZ$19.99
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Building A World Class Service Organization (Assessment Tool)

by Jochen Wirtz Ws Professional
Pub Date:
12/2017
ISBN:
9781944659455
Format:
Pbk 34 pages

  • AU$17.99
  • NZ$17.38
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