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Business Operations Models: Becoming a Disruptive Competitor

by Alan Braithwaite and Martin Christopher Kogan Page
Pub Date:
Pbk 264 pages
AU$79.00 NZ$81.74
Product Status: In Stock Now
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Most successful companies have operations management at their heart. It should enable strategy and should be part of boardroom discussions. However, Cranfield research has shown that business strategy barely recognises the world of operations management.

Recognising that operations management needs to be more strategic, Business Operations Models is a revolutionary new title that looks at the interrelationship of operations management and strategy.

In Business Operations Models, Martin Christopher and Alan Braithwaite identify the characteristics of market-leading businesses that have transformed their markets and delivered super performance for their stakeholders. It points to the theory gap between strategic thinking and operations and how many high-performing businesses arrive at their new operating models as much by chance as judgement. Unpacking those observations leads to some clearly defined features of winning competitors, including eliminating waste, leveraging technology, and utilising transformative business models. Business Operations Models offers a framework for achieving super performance and understanding when and how a company may be able to leverage its capabilities to outperform.

The book provides detailed international case studies that illustrate how the principles work in practice, including Debenhams, Argos, Mothercare, and John Lewis.

    • Chapter - 01: What we mean by business operations models - and why are they important?;
    • Chapter - 02: The characteristics of super-performing businesses;
    • Chapter - 03: The customer lens - understanding compelling value;
    • Chapter - 04: The strategy operations gap;
    • Chapter - 05: Unpacking the business operations model framework;
    • Chapter - 06: The technology dimension to being a disruptor;
    • Chapter - 07: Market-changing models - driving transformation;
    • Chapter - 08: Competing through the basics;
    • Chapter - 09: Optimization of the business operations model;
    • Chapter - 10: Making it happen - becoming a disruptor;
    • Chapter - 11: Guiding principles to building a competitive edge through business operations models

"Needing to reconfigure your operating model for competitive advantage might be an easy concept to accept, but the execution is likely to be difficult. Valuable assistance is provided in the many case studies and visuals in this book. There are two groups who should read this book: executive leaders that want to transform their operation in a way that will alter their role in a market and managers that have high aspirations and a vision for the true contribution they could make if they were positioned differently."
Professor Alan Braithwaite is Visiting Professor at Cranfield University and specializes in supply chain strategy and operational excellence in the retail, manufacturing and service sectors. He is Chairman at LCP Consulting, which collaborates with over 400 companies internationally. Emeritus Professor Martin Christopher has been at the forefront of the development of new thinking in logistics and supply chain management for over thirty years. His published work is widely cited by other scholars and he has been invited to participate in academic and industry events around the world.At Cranfield School of Management Martin Christopher has helped build the Centre for Logistics and Supply Chain Management into a leading centre of excellence. Now, after leading the Centre for over twenty years, Martin Christopher has become an Emeritus Professor and has broadened his portfolio of activities in the realm of knowledge creation and dissemination in these critical areas.