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Art of Communication in Nursing and Health Care: An Interdisciplinary Approach

by Theresa Raphael-Grimm Springer Publishing Company
Pub Date:
Pbk 200 pages
AU$59.99 NZ$63.47
Product Status: Available in Approx 5 days
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A handy guide to tackling difficult patient and professional interactions with confidence and compassion

In this age of increasing reliance on technology, it is essential that the fundamentals of compassionate care and good communication remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. The book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague's clinical opinion, and other common situations.

The book is organized for easy access to each situation and includes a description of the problem, guidelines for addressing it, and tips for communicating effectively with patients and family members alike. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. Based in principles of mindfulness and critical thinking, this is a resource that will be referred to again and again.

Key Features:
•Helps nurses and other health care professionals to communicate effectively in challenging clinical and professional situations
•Authored by a practicing psychotherapist specializing in clinician-patient relationships for nearly 30

Section I: Good Communication Skills: The Foundations

1. Encounters

2. Mindfulness

3. Empathy

4. Listening

5. Words

Section II: Navigating Professional Communication Challenges

6. Patients' Emotions

7. Time

8. Boundaries

9. Biases

10. Clinician Emotions

Section III: Everyday Manners in Difficult Clinical Situations

11. Mistakes and Apologies

12. Hope and Bad News

13. Grief

14. Expressing Condolences

15. Disgust

Section IV: Effective Approaches in Challenging Populations

16. Difficult Encounters

17. Somatic Complaints

18. Clinician Conflict

19. Substance Abuse

Cultivating Mindfulness


Theresa Raphael-Grimm, PhD, CNS, holds a joint appointment as Clinical Associate Professor, Schools of Nursing and Medicine and Adjunct Associate Professor, Psychiatry, University of North Carolina, Chapel Hill. Her research has focused on clinician-patient relationships for nearly 30 years. She has been a practicing psychotherapist since 1989, working with patients with chronic medical problems and with clinicians. Dr. Raphael-Grimm is the facilitator for UNC-CH School of Medicine's "Schwartz Rounds," which are a multidisciplinary exploration of psychosocial issues in health care that impact both patients and clinicians. She is a member of the Department of Psychiatry consult team, and the UNC's Comprehensive Cancer Support Program. Dr. Raphael-Grimm has delivered more than 40 invited clinical presentations at local, state, and national meetings.