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Communication Case Studies for Health Care Professionals: An Applied Approach 2ed

by Michael P Pagano Springer Publishing Company
Pub Date:
Pbk 440 pages
AU$119.00 NZ$123.48
Product Status: Available in Approx 14 days
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The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication.

With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role-play or analysis), discussion questions (with space for answers), interactive activity and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role-play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses.

New to the Second Edition:

Includes theoretical introductions to interpersonal, gender, intercultural, organizational, and media communication

Presents 11 new case studies

Provides an introduction for each case study

Describes the application of communication theory for more effective use in the classroom, simulation center, or professional setting

Features Take-Away Considerations at the end of each case

Preface How to Use This Book I PROVIDER COMMUNICATION 1 Learning to Talk Like a Health Care Provider Key topics: narrative, nonverbal communication behaviors, and feedback 2 See One, Do One, Teach One Key topics: provider education, building trust, and continuous communication 3 The Biomedical Model Key topics: provider education, nonverbal communication, relationship building, and developing trust 4 The Biopsychosocial Model Key topics: provider education, hostile communication, and listening 5 Autonomy Is a Myth Key topics: phone conversations, denotative meaning, connotative meaning, and power 6 Bad News Key topics: family communication, empathic listening, and health literacy 7 Closings Key topics: closing conversations, nonverbal behaviors, and power sharing 8 Follow-Up Key topics: interpersonal relationships and communication context 9 I've Got the License, So We're Doing It My Way Key topics: leadership communication and negotiation 10 I Just Need to Put Your Information in the Computer Key topics: electronic medical/health records and noise in the channel II PATIENT COMMUNICATION 11 What's Wrong With Me? Key topics: noise in communication channels and anxious patients 12 I Understand Key topics: health literacy and miscommunication 13 It's Been 2 Hours Key topics: humor and communication context 14 I Have an STD? Key topics: gendered communication and risk communication 15 Why Do I Have to Wait for an MRI? Key topics: self-disclosure and patient empowerment 16 I'm Feeling Better, But Key topics: gender communication and miscommunication 17 We Don't Know What to Do Key topics: geriatric communication and noise in the communication channel 18 I Hurt My Back Key topics: stereotyping and verbal aggression 19 I Need a Generic Key topics: social realities and relationship building 20 The Nurses Paid More Attention to the Computer Than They Did to Me Key topics: nonverbal communication and role perceptions III THE MEDIA AND HEALTH COMMUNICATION 21 Erectile Dysfunction Key topics: emotional communication and self-disclosure 22 I've Got a Defibrillator Key topics: media communication and active listening 23 I Saw This Ad on Television Key topics: gender communication, direct-to-consumer (DTC) advertising, and negotiation 24 Education or Promotion? Key topics: organizational communication and ethics 25 How About Cereal for My Cholesterol? Key topics: compromise, empowerment, and empathic listening 26 Are Vaccines Safe? Key topics: communicating with parents and written communication 27 The Billboard Said CyberKnife Was the Best Way to Go Key topics: patient education and trust 28 We Need to Improve Our Press Ganey Scores Key topics: organizational communication and public relations 29 You Posted What on Facebook? Key topics: organizational communication and ethics IV THE ROLE OF THIRD PARTIES IN HEALTH COMMUNICATION 30 How Safe Are Generics? Key topics: organizational communication and patient empowerment 31 I Can't Work Key topics: third-party communication and trust 32 You'll Feel Better Recovering at Home Key topics: communication roles and ethics 33 I Only Have 9 Minutes or So Key topics: nonverbal communication, listening, and feedback 34 Why Don't You Tell Me About It? Key topics: family communication, trust, and health literacy 35 We'll Have You Come Back for the Stress Test Key topics: patient-centric behaviors and economics V CULTURE AND HEALTH COMMUNICATION 36 We Just Need to Get Through the Chemo Key topics: end-of-life communication and family communication 37 No Hablo EspaƱol Key topics: intercultural communication and information sharing 38 Health Insurance Portability and Accountability Act (HIPAA) Key topics: organizational communication and family communication 39 When Can My Employee Return to Work? Key topics: negotiation and ethics 40 Please Take Off Your Clothes and Put on This Gown Key topics: intercultural communication and ethics 41 Don't Tell My Wife She's Dying Key topics: end-of-life communication and nonverbal behaviors 42 What's an Interdisciplinary Meeting? Key topics: organizational communication and team communication 43 Quality of Life Versus Disease Management Key topics: education, palliative care, and end-of-life communication 44 Why Am I Not Seeing a Doctor? Key topics: building trust and education 45 I Shouldn't Have to Wait; I Have Insurance Key topics: education and intercultural communication Index

Praise for the first edition:

". . . allows students and faculty to explore real-life health communication behaviors through role-playing, interactive exercises, and examples . . . easily adapted for use in many situations, sensitivity and diversity training . . . very worthwhile book for every medical faculty member working to instill professionalism . . . in students."

-Vincent Carr, DO, MSA, FACC, FACP

Uniformed Services University of the Health Sciences
Michael P. Pagano, PhD, PA-C is Associate Professor (Tenured), and Director, Graduate Students, Department of Communication, Fairfield University, Fairfield, CT. His research areas are Health Communication, Healthcare Organizations, Healthcare Pedagogy, Pharmaceutical Marketing, Electronic Medical Records, and Interpersonal and Gendered Communication. He has been an invited speaker and has published widely on these topics. Dr. Pagano has authored four books, three of which are on communication, and three book chapters, including ones in Enhancing Communication Skills Through Simulation, and Simulation Scenarios for Nurse Educators: Making it Real, 2e (2013 Springer Publishing Co). Dr. Pagano is Associate Editor of Health Behavior & Policy Review Journal and sits on the Editorial Board of Nursing Communication Journal. Among other honors, he was elected Faculty Mentor of the Year 2008 - 2009 and again for 2012-2013 at Fairfield University. He served three years as a medical corpsman in the US Army, including one year in Vietnam as a combat medic. Dr. Pagano currently serves as thesis advisor to several doctoral students each year. He currently works as a PA at Emergency Room, Stamford Hospital, Stamford, CT.