Request Inspection Copy

If you are an Academic or Teacher and wish to consider this book as a prescribed textbook for your course, you may be eligible for a complimentary inspection copy. Please complete this form, including information about your position, campus and course, before adding to cart.

* Required Fields

To complete your Inspection Copy Request you will need to click the Checkout button in the right margin and complete the checkout formalities. You can include Inspection Copies and purchased items in the same shopping cart, see our Inspection Copy terms for further information.

Any Questions? Please email our text Support Team on text@footprint.com.au

Submit

Email this to a friend

* ALL required Fields

Order Inspection Copy

An inspection copy has been added to your shopping cart

Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards 2ed

by Ammons D SAGE Publications, Inc
Pub Date:
04/2001
ISBN:
9780761920786
Format:
Hbk 512 pages
Price:
AU$229.00 NZ$239.13
Product Status: Title is Print on Demand - May take 4 weeks
add to your cart
Available as eBook
AU$183.00 | NZ$220.00

Other Available Formats:

The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout-New chapters ''Management Services,'' ''Parking Services,'' ''Risk Management,'' ''Social Services,'' ''Streets, Sidewalks, and Storm Drainage,'' Water and Sewer Services,'' ''Fleet Maintenance,'' ''Gas and Electric Services''-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.

Introduction Performance Measurement and Benchmarking Animal Control City Attorney City Clerk Courts Development Administration Emergency Communications Emergency Medical Services Finance Fire Service Fleet Maintenance Gas and Electric Services Human Reso

"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 


David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalitiesaFort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennesseeain various administrative capacities. Among his seven books on local governmentmanagementAareAMunicipal Benchmarks: Assessing Local Performance and Establishing Community StandardsA(Sage Publications, 2001);ALeading Performance Management in Local GovernmentA(ICMA, 2008); andATools for Decision Making: A Practical Guide for Local GovernmentA(CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma