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Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards 2ed

by Ammons D SAGE Publications, Inc
Pub Date:
Hbk 512 pages
AU$229.00 NZ$239.13
Product Status: Title is Print on Demand - May take 4 weeks
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The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout-New chapters ''Management Services,'' ''Parking Services,'' ''Risk Management,'' ''Social Services,'' ''Streets, Sidewalks, and Storm Drainage,'' Water and Sewer Services,'' ''Fleet Maintenance,'' ''Gas and Electric Services''-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.

Introduction Performance Measurement and Benchmarking Animal Control City Attorney City Clerk Courts Development Administration Emergency Communications Emergency Medical Services Finance Fire Service Fleet Maintenance Gas and Electric Services Human Reso

"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 

David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalitiesaFort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennesseeain various administrative capacities. Among his seven books on local governmentmanagementAareAMunicipal Benchmarks: Assessing Local Performance and Establishing Community StandardsA(Sage Publications, 2001);ALeading Performance Management in Local GovernmentA(ICMA, 2008); andATools for Decision Making: A Practical Guide for Local GovernmentA(CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma