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Developing Your Communication Skills in Social Work

by Paula Beesley, Melanie Watts and Mary Harrison SAGE Publications Ltd
Pub Date:
Hbk 200 pages
AU$159.00 NZ$164.35
Product Status: Available in Approx 14 days
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A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals.

Chapter One Reflection and Emotional Intelligence
Chapter Two Initial Engagement
Chapter Three Listening
Chapter Four Clarification
Chapter Five Empathy
Chapter Six Challenging Holding Sensitive Conversations
Chapter Seven Working with Resistance
Chapter Eight Barriers to Effective Communication
Chapter Nine Written Communication: Case Recording, Letters, Texts, Social Media
Chapter Ten Assessment and Report Writing: Critical Analysis
Chapter Eleven Inter-Professional Communication
Chapter Twelve Managing Endings

This accessible and practical guide incorporates a structured way to build knowledge and develop effective communication skills across a spectrum of social work scenarios. Social work students are likely to find this a valuable resource throughout their studies and beyond