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Developing Your Communication Skills in Social Work

by Paula Beesley, Melanie Watts and Mary Harrison SAGE Publications Ltd
Pub Date:
Pbk 200 pages
AU$59.99 NZ$60.86
Product Status: In Stock Now
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What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills.

Key features:

- Wide range of case studies from an array of service areas and user groups

- Reflective tasks and questions to stimulate critical thinking and discussion

- Skills audits to test where your strengths are and areas for development

This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.


Chapter One Reflection and Emotional Intelligence
Chapter Two Initial Engagement
Chapter Three Listening
Chapter Four Clarification
Chapter Five Empathy
Chapter Six Challenging Holding Sensitive Conversations
Chapter Seven Working with Resistance
Chapter Eight Barriers to Effective Communication
Chapter Nine Written Communication: Case Recording, Letters, Texts, Social Media
Chapter Ten Assessment and Report Writing: Critical Analysis
Chapter Eleven Inter-Professional Communication
Chapter Twelve Managing Endings

This accessible and practical guide incorporates a structured way to build knowledge and develop effective communication skills across a spectrum of social work scenarios. Social work students are likely to find this a valuable resource throughout their studies and beyond

Paula Beesley - Leeds Beckett University, UK


Melanie Watts - Leeds Beckett University, UK  


Mary Harrison - Leeds Beckett University, UK